Do you have a grocery store and are thinking of building an ecommerce solution? Web design companies and agencies will most likely sell you existing ecommerce solutions. In the short run, it would give you an online presence and a few customers, but you are likely to lose many of them post Covid-19 lockdown. Let me explain why.
In User Experience (UX) we establish users’ needs through research and looking at product usage (where do users struggle with the use of the product – context of use), through the process of user testing. We establish user needs, help the product owner clarify his MVP and expose user problems, so that the product owner, in the end, can create a better product.
One problem with these tools, is that they are reactive. We need to gather data and it is “new” for every product and market. What if we had data that could be used proactively to shape the design, before you get to testing? The first designs tend to copy existing popular products, but we don’t have context of their design decisions and their products aren’t necessarily better.
Every company does their UX a bit differently. It all depends on resources available, are you a start-up or large company and the influence of your existing business-developer processes.
I worked for an ecommerce company and work were usually handed down from the top, in the form of “We need to redesign application X” or “We want a new application X”. My first response is always: “But why?”. Why do you need to redesign? Why do you want to build a new product? What is wrong with the current product?